VISA, MasterCard, Debit and cash are acceptable methods of payment for patient pay amounts or those without health insurance. We do not accept personal cheques or AMEX.
Late Cancellations and No Shows (*Our cancellation policy is 48 hours*)
Late cancellations may be charged up to the full appointment fee. No-show appointments will be billed the full cost of the appointment fee.
Your appointment time is set aside specifically for you. Please contact the clinic by phone 48 hours prior to your appointment if you need to reschedule.
ICBC Physiotherapy and Kinesiology visits
We ARE taking new ICBC Kinesiology patients. For more information, or to book an appointment, please contact the clinic.
We are currently NOT taking new ICBC Physiotherapy patients. We will continue to see our existing ICBC Physiotherapy patients until their rehab is complete. We are happy to refer new ICBC Physiotherapy patients to another clinic.
We do NOT have a contract to see WSBC clients at this time but are happy to suggest other physiotherapy clinics for WSBC clients.
We do NOT have direct billing for MSP Eligible patients. We take full visit payment and provide a receipt that you are able to submit for MSP refund.
Direct-Billing Extended Health Insurance
We direct-bill most major extended health insurance companies for Physiotherapy services (except WorkSafe and MSP.) We do not direct-bill for Kinesiology services. If you would like to know if your extended health company is on the list, please call the clinic. Please be aware some individual plans do not allow direct-billing; we have no way of knowing this until the service is submitted.
Some insurance companies such as Blue Cross, SunLife and Canada Life have employers that list Kinesiology as part of the services they cover. Please contact your extended health insurance company and see if Kinesiology is covered under your Health Spending Account; we will NOT be direct-billing Kinesiology sessions at this time. Please consider becoming an advocate for the Kinesiology regulation process and coverage availability by sending a letter to your insurance company and MLA (see links below for letter templates.)
Links for kinesiology coverage letters:
https://bcak.bc.ca/documents/141/2019-MVA_soft_tissue_public-support-letter-template.pdf
https://bcak.bc.ca/documents/142/2019-orthopaedic_public-support-letter-template.pdf
https://bcak.bc.ca/documents/140/2019-disease_or_mental_health_public-support-letter-template.pdf
